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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Patricia Tibbs

Patricia Tibbs

November 21, 2025

1  out of  5
rating by Patricia Tibbs
"They took $142.00 off my bank card pretend like they couldn’t get $35.92 off my bank draft and end up with drawing $61.00 one month and when I call and ask about it they claim the bank overdraft fee was $25.00 and it wouldn’t happen for the next month and it did this time they withdrew $81.00 dollar out this time on going problem I need all my money refund to me asap they have not refund my money"
We responded:
"Hi Patricia, I’m sorry for the frustration you experienced. We can’t discuss account details publicly, but we’ve noted your concerns. If you prefer, we can assist with transferring your policy to another State Farm agent who may be a better fit for you. Please let us know if you’d like to proceed with that."
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Jerry Barber

October 10, 2025

5  out of  5
rating by Jerry Barber
"Outstanding customer service.I moved my service from across town to this location because the people ,have gone above and beyond for me. Thank you"
We responded:
"Hey Jerry, We look forward in continuing our relationship with you! "
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Lindsay McCartney

July 11, 2025

5  out of  5
rating by Lindsay McCartney
"Enjoyed my experience with this SF Team. Carrie was incredibly sweet and helpful throughout the quoting experience. She was available to answer any questions I had and walked me through all options available by State Farm. Would recommend reaching out to her for any coverage needs. :-)"
We responded:
"Thanks for your review Mrs. Betty! We love helping all our customers in our Shreveport & Stonewall office! Thanks again for using us for your car and home insurance needs."
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Diane Ward

July 11, 2025

5  out of  5
rating by Diane Ward
"Robby Latham and staff are awesome! I have been a client for many years; I am a forever client!"
We responded:
"Thanks for your review Mrs. Diane! We love helping all our customers in our Shreveport office! Thanks again for using us for your car and home insurance needs."
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chris ashley

July 11, 2025

5  out of  5
rating by chris ashley
"A+ customer service, knowledgable and friendly staff"
We responded:
"Thanks for your review Mr. Chris! We love helping all our customers in our Shreveport office! Thanks again for using us for your car and home insurance needs."
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Michelle Orr

July 11, 2025

5  out of  5
rating by Michelle Orr
"Office is fantastic! Nancy is always helpful and makes everything so easy to understand."
We responded:
"Thanks for your review Mrs. Betty! We love helping all our customers in our Shreveport office! Thanks again for using us for your car and home insurance needs. We love Mrs. Nancy too!"
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jimbo jimdandy

January 3, 2025

5  out of  5
rating by jimbo jimdandy
"Robby Latham team at State Farm welcome me and was very kind ,and gave me auto insurance I afford with open arms reach out and made me feel safe to drive ,so thank you all😉"
We responded:
"Thanks Jimbo for allowing us to take care of you! "
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Victoria Pardue

December 3, 2024

5  out of  5
rating by Victoria Pardue
"The people at Robby Latham State Farm Insurance are so helpful and kind. They are also attentive and personable. Love working with them!"
We responded:
"Thanks for your review Victoria! You have so many insurance agents to choose from on Mansfield road in Shreveport, but you chose us! Thanks again for using us for your car insurance needs."
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Hannah Bailiff

November 8, 2024

5  out of  5
rating by Hannah Bailiff
"Robby Latham State Farm is the BEST! Bubba, Robby, and the team helped us find the right insurance policy at the best price. Thank y'all so much for helping us with local insurance in Shreveport and Stonewall !"
We responded:
"Thanks for your review Hannah! You have so many insurance agents to choose from on Mansfield road in Shreveport, but you chose us! Thanks again for using us as your full financial services agency for Car, Home Life & financial planning! "
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Shay Bailiff

November 7, 2024

5  out of  5
rating by Shay Bailiff
"Robby and his team set the standard in home, auto, and life insurance! They handle insurance claims and take care of their customers. I recently signed up for a new life insurance policy and retirement and they made it easy."
We responded:
"Thanks Shay! You have so many insurance agents to choose from on Mansfield road in Shreveport, but you chose us! Thanks again for using us for your car insurance needs. Stop by any time in Shreveport or Stonewall! "
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Tito The Handyman

November 1, 2024

5  out of  5
rating by Tito The Handyman
"Great experience. Always answered my questions and was transparent. Was also very fast at getting things done. Highly recommend him to take care of your insurance needs."
We responded:
"Thanks Tito! You have so many insurance agents to choose from in the Shreveport Metro, but you chose us! Thanks again for using us for your car insurance needs. Stop by anytime in our Shreveport or Stonewall office. Remember, we are you local insurance providers! "
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Your Favorite Gal

July 13, 2024

5  out of  5
rating by Your Favorite Gal
"The best customer service easily! Bubba is amazing’"
We responded:
"Thanks! You have so many insurance agents to choose from in the Shreveport Metro, but you chose us! Thanks again for using Bubba for your car insurance needs. Stop by anytime in our Shreveport or Stonewall office. Remember, we are you local insurance providers! "
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Adam Born

June 28, 2024

5  out of  5
rating by Adam Born
"Great company to work with! Brittany was so helpful and followed up! I am enjoying our service with State Farm through Robby Latham!"
We responded:
"Thanks Adam! You have so many insurance agents to choose from in the Shreveport Metro, but you chose us! Thanks again for using Brittany for your car insurance needs. Stop by anytime in our Shreveport or Stonewall office. Remember, we are you local insurance providers! "
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Micah Bottoms

May 20, 2024

1  out of  5
rating by Micah Bottoms
"Possibly the worst and least professional business I’ve ever interacted with. I’ve been with State Farm for 10+ years and have never had such a negative experience as I did with Robby Latham’s agency. Multiple times I requested policy changes that were either ignored or were done multiple months later. And when I called the office to express my frustrations, I was not met with any ownership of the issues, but blamed for them. Based on their very positive reviews, I have to think this was personal. Please use caution approaching this agency as their negligence could cost you, as it did/could have further cost me."
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Suzanne Blunt

May 10, 2024

5  out of  5
rating by Suzanne Blunt
"Love this little group! They are all so friendly and helpful! If I need something, all I have to do is pick up the phone and it gets taken care of! I recommend them 100%!"
We responded:
"Thanks Suzanne! You have so many insurance agents to choose from in the Shreveport Metro, but you chose us! Thanks again for using us for your insurance needs. Stop by anytime in our Shreveport or Stonewall office. Remember, we are you local insurance providers! "
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Nicholas Arthur

May 8, 2024

5  out of  5
rating by Nicholas Arthur
"The best crew in Shreveport period! Robby and his crew are always happy to help and get you taken care of quick."
We responded:
"Thanks Nick! You have so many insurance agents to choose from in the Shreveport Metro, but you chose us! Thanks again for using us for your insurance needs. Stop by anytime in our Shreveport or Stonewall office. Remember, we are you local insurance and financial services providers! "
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John Briery

May 7, 2024

5  out of  5
rating by John Briery
"Terry help me update my insurance on two vehicle. I could not ask for a better person then her to help me. She had a excellent knowledge of insurance. she explain things to me that I could better understand my insurance. Helped me add more coverage to my vehicles that I didn't have and need it. I was very satisfied with the help she gave me"
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Lindsey Hall

May 6, 2024

5  out of  5
rating by Lindsey Hall
"Our family switched our home and auto insurance recently to State Farm, not only did I save money, but Amber made the process very simple."
We responded:
"Thank you Mrs. Hall! Amber really cares about our customers! "
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Christy Washington

May 6, 2024

5  out of  5
rating by Christy Washington
"Bubba was so helpful in making decisions. He took out the time to actually talk me through all the options and explained everything so I could make the best decision for my situation! Absolutely recommend Bubba and Robby Latham State Farm for all your insurance needs."
We responded:
"Thanks Christy! "
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alyssa goudeau

December 12, 2023

5  out of  5
rating by alyssa goudeau
"Brittany made the process so smooth and easy for me! She was very assertive and helpful glad I went through them!"
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Phillip Frey

December 8, 2023

5  out of  5
rating by Phillip Frey
"Very helpful"
We responded:
"Thanks Phillip!"
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Rickie West Jr

November 17, 2023

5  out of  5
rating by Rickie West Jr
"Very professional patience and also made sure I had everything State Farm had to offer. (discount wise) lol 😎no complaints!"
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Jennifer Harris

November 15, 2023

5  out of  5
rating by Jennifer Harris
"After being with a competitive company for our entire adult lives, my husband and I made the switch to Robby Latham State Farm Insurance. Kaylee Burford worked very hard for us to get the best rates possible and we are extremely satisfied. Their personalized service is unmatched."
We responded:
"Kaylee does great work here! Thank you for your business and we look forward to working for you!"
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Shasta Smith

November 13, 2023

5  out of  5
rating by Shasta Smith
"⭐️✨STELLAR EXPERIENCE I’ve had different insurance agents before, but by far, working with Kaylee Burford has been an ABSOLUTE pleasure!! Her knowledge and efficiency with all our insurance needs was nothing less than stellar!! Also, the follow up care we continue to receive is just another reason why I would RECOMMEND her to anyone. Her genuine care and effort striving for prestigious customer service and care speaks for itself. Thank you, Kaylee, for continuing to meet our family’s lifelong insurance oriented goals."
We responded:
"Thanks you Shasta! We are glad to have you on board & Kaylee on the team!"
Profile photo of Kaylie Estep

Kaylie Estep

November 13, 2023

5  out of  5
rating by Kaylie Estep
"Britany is great, we’ve loved having her help us with our car insurance she made it so easy and stress free!!!"
We responded:
"Thanks Kaylie! We love having Brittany around!"